Consumer Information

Consumer
Information

We want to simplify insurance for you.

http://www.understandinsurance.co.ke provides you with practical information to help you learn more about insurance. It looks at helping you understand your risks and why you need insurance, how insurance products work as well as what to consider when choosing an insurance product and an insurer.

Videos

Consumer Guidebooks

The Insurance Guidebook

A guide to Personal Life Insurance

A guide to Group Life Insurance

A Personal Pension Guide

A guide to Annuities

Insurance Sales Agents Handbook

Know your agent/broker

Insurance can be bought directly from an insurance company or through an agent or broker. Agents and brokers in Kenya are licensed by the Insurance Regulatory Authority (IRA).

Before transacting with any agent or broker it is important to establish if they are licensed.

Check the licensed agents and brokers below:

  List of licensed Insurance Brokers 2020
  List of licensed Insurance Agents 2020


Frequently Asked Questions (FAQs)

  1. Is AKI an Insurance company?

    No. AKI is the Association of Kenyan Insurers. It is an advisory and consultative body for insurance companies in Kenya. There are 56 licensed insurance companies in Kenya - See Members list

  2. Does AKI pay claims for Insurance companies that have been put under statutory management or gone into receivership?

    No. AKI does not assume any of its members or Ex - members liabilities. Contact IRA via for a claim from an insurance company no longer in existence

  3. What does the Association of Kenya Insurers do?

    AKI is responsible for promoting cooperation among its members, protecting and prompting the members' common interests, raising awareness about insurance, market research, and capacity building.

  4. What do I require to become a member of the Association of Kenya Insurers?

    Membership of AKI is only open to insurance companies licensed by the Insurance Regulatory Authority.

  5. What do I require to become an Insurance Intermediary?

    Different intermediaries have different requirements that they must fulfil before being licensed by the Insurance Regulatory Authority.

  6. Are there compulsory insurance covers?

    Only Motor Insurance is compulsory. One would be contravening Chapter 405 of the Statute Laws and is liable to a fine or imprisonment. Other insurance covers required by other laws include professional indemnity for lawyers and doctors.

  7. What is the purpose of insurance?

    Considering the many risks we are exposed to as individuals, families and businesses, it is important to take measures to reduce the financial impact should the identified risks occur. Insurance does not stop bad things from happening, but it helps one recover financially should the insured event occur.

  8. Where do I seek redress if my claim has not been paid by one of AKI’s members?

    Forward complains through our contact details provided in this website. Complaints can also be forwarded to the Insurance Regulatory Authority (IRA) via

    Have a question for us? Send us your question via

    Visit www.understandinsurance.co.ke to learn more about insurance, how it works, what to consider before buying insurance, how to read your insurance policy and others.